Refund policy
Last updated: May 2026
At Astin, operated by IMPERIOS COMPANY LLC, we want you to be fully satisfied with your purchase.
Returns and Refunds
You may return most items within 90 days of delivery for a full refund or exchange.
To be eligible:
- Item must be unused
- In original condition
- With all tags and packaging intact
To start a return, contact us at:
📧 astinstore@hotmail.com
Include your order number.
Refund Process
- Refunds are issued to the original payment method
- Processed within 5–10 business days after inspection
- Shipping fees are non-refundable (unless our error)
- Return shipping costs are customer responsibility
Non-Refundable Items
- Personalized or custom-made items
- Digital products, gift cards, software
- Final sale items
Defective or Incorrect Items
If your item arrives damaged or incorrect, contact us immediately.
We will cover return shipping and offer replacement or full refund.
We reserve the right to refuse returns that do not meet these conditions.